CE-2153 Customer Service Programs

Quick Facts

Price
$400

Continuing Education Units (CEUs)
1

Course is Part of this Program
Corporate Aviation Management Certificate

Course Length
1 month

Course Dates & Locations
2018 CAMC Schedule
Online

Your registration will be handled by a secure payment system. Credit card information will not be saved.

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Overview

Customer Service Programs is designed for corporate flight department employees who will maintain cabin information systems and passenger service items in accordance with manufacturer’s specifications and pertinent regulations in order to ensure reliability, comfort, and effective service. Measuring customer expectations and satisfaction levels is also covered.  This course is part of our Corporate Management Certificate (CAMC) program.

Who Should Attend

Because expert aviation management affects every individual and department, professionals working in various capacities across the aviation industry can benefit from this knowledge including:

  • Business Aviation and Corporate Flight Department managers
  • Professionals working in the industry looking to advance their understanding of Business Aviation operations
  • Corporate Pilots taking on new management rolls in their Corporate Flight Department
  • NBAA members working on their initial Certified Aviation Manager (CAM) or needing points for CAM renewal and PDP/SPDP programs

Course Objectives (Satisfies NBAA: T4)

  • Customer characteristics, desires, and needs
  • Passenger service components
  • Basic operational capabilities of the equipment
  • Equipment and how it’s used in various environments
  • Options available to conduct business using the best types of communication and information systems (video conferencing, in-flight internet)
  • Cabin security protocols
  • Applicable documents
  • Standard operating procedures and practices
  • Applicable regulation requirements

Contact Us

Albert Astbury
Office of Professional Education, Worldwide Campus
600 S. Clyde Morris Blvd.
Daytona Beach, FL 32114-3900
This course is asynchronous and instructor facilitated. You will not be required to log in at the same time as your instructor, but you will have assignments due each week. You can log in at any time to complete course assignments.