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Customer Service Programs is designed for corporate flight department employees who will maintain cabin information systems and passenger service items in accordance with manufacturer’s specifications and pertinent regulations in order to ensure reliability, comfort, and effective service. Measuring customer expectations and satisfaction levels is also covered. This course is part of our Corporate Management Certificate (CAMC) program.
Who Should Attend
Because expert aviation management affects every individual and department, professionals working in various capacities across the aviation industry can benefit from this knowledge including:
Course Objectives (Satisfies NBAA: T4)