AVS-2018 Crew Resource Management (CRM)

Quick Facts


Continuing Education Units (CEUs)

Course is Part of this Program

Course Length
Self-Paced (Must be completed within 6 months)

Course Dates & Locations
Courses are online and can be started anytime.

Your registration will be handled by a secure payment system. Credit card information will not be saved.



As an introduction to Crew Resource Management (CRM), its history and the evolution of CRM training programs, this course incorporates the basic components of Human Factors such as human error, component structure, decision process, and physiological and psychological factors.

Who Should Attend

  • Flight crew
  • Cabin crew
  • Schedulers
  • Dispatchers
  • Employees involved in the daily safe operations of aircraft

Course Objectives 

  • Concepts
  • CRM history – overview
  • CRM limitation
  • Threat and error management
  • Human error
  • Reasons model
  • SHEL model
  • Decision process
  • Industry demand
  • Human capacity
  • Fatigue
  • Physical/mental/emotional systems
  • Impairment levels
  • Health/stress
  • Johari Window
  • Areas of information
  • Region and cultural dynamics
  • Power gradient

Contact Us

Office of Professional Education, Worldwide Campus
1 Aerospace Boulevard
Daytona Beach, FL 32114-3900

This course is asynchronous and instructor facilitated. You will not be required to log in at the same time as your instructor, but you will have assignments due each week. You can log in at any time to complete course assignments.